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Schools are using AI counselors to track students’ mental health. Is it safe?

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The alert came around 7pm.

Brittani Phillips checked her phone. A middle school counselor in Putnam county, Florida, Phillips receives messages from an artificial intelligence-enabled therapy platform that students use during nonschool hours. It flags when a student may be at risk for harming themself or others based on what the student types into a chat.

Phillips saw that this was a “severe” alert for an eighth-grader.

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